Terms of Service

Acceptance and Website Use

These terms apply to your access to and use of https://fektavo.com and its shopping services, operated by Shenyang Zhongying Building Materials Trading Co., Ltd.. By browsing the website or placing an order, you agree to these terms and the related Privacy Policy, Shipping Policy, and Return & Refund Policy. Use the website only for lawful purposes and provide accurate information when placing an order.

Product Information and Safety

We make reasonable efforts to display product descriptions, images, prices, availability, dimensions, and specifications accurately. Product details may change, and minor differences in appearance can result from screen settings, lighting, measurement tolerances, or manufacturing variation. The listing and instructions supplied with a specific item should be reviewed before use. Do not use a product in a manner contrary to its instructions or applicable safety requirements.

Orders, Pricing, and Acceptance

Submitting an order is an offer to purchase the selected items. An automated order confirmation acknowledges receipt but does not necessarily mean the order has been accepted for dispatch. We may review, decline, or cancel an order for reasonable reasons including payment failure, unavailable stock, material listing or pricing errors, suspected fraud, or inability to verify delivery information. If payment has been received for an order we cannot fulfill, we will notify you and refund the amount paid for the unfulfilled order.

Payment and Promotions

Available payment methods, currency, shipping charges, discounts, and applicable taxes are shown at checkout to the extent supported by the checkout system. Promotions may have eligibility conditions, minimum spend requirements, or limited validity. Please confirm the final total before payment. Third-party payment providers process payment information under their own applicable terms and privacy practices.

Order Changes and Cancellation

If you need to correct an address, change a variant, or cancel an order, contact service@fektavo.com as soon as possible, preferably within 12 hours of payment. We will try to accommodate the request if the order has not entered fulfillment. A change or cancellation is not effective unless confirmed by our team. Once dispatched, the order is handled under the applicable after-sales policy, subject to mandatory consumer rights.

Shipping and Delivery

Order preparation generally takes up to 3 business days. Standard international transit is estimated at 10–20 business days after dispatch. The standard shipping charge is USD $5.99 per order unless checkout shows a promotion or different charge. Delivery dates are estimates and may be affected by carriers, customs, weather, holidays, and other factors beyond reasonable control. Import duties, taxes, or clearance fees not collected at checkout may be payable by the recipient where applicable.

Returns, Refunds, and Consumer Rights

Our Return & Refund Policy explains how we handle damaged, defective, incorrect, or missing products and when a refund may be issued. We do not offer discretionary change-of-mind returns except where required by applicable law. Nothing in these terms excludes, restricts, or modifies consumer rights or liabilities that cannot legally be excluded or limited.

Website Conduct and Intellectual Property

You may not use the website for unlawful activity, fraud, unauthorized access, malicious interference, or data collection that violates applicable law or website rules. Website text, product images, graphics, logos, and design elements may be protected by intellectual-property laws. Do not copy or commercially use these materials without permission unless applicable law allows it.

Third-Party Services, Privacy, and Updates

The store may rely on external payment, shipping, hosting, analytics, communication, and advertising services. Their processing may be subject to their own policies. Our Privacy Policy explains personal-data collection, Cookies, third-party services, and AppLovin. We may revise website terms by publishing an updated version; mandatory legal protections remain unaffected.

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Terms of Service