Return & Refund Policy
Scope of Returns
We do not offer discretionary returns or exchanges solely because a customer changes their mind, selects an unsuitable option, or no longer wants an item, except where applicable law provides a right to return, cancel, or withdraw. We provide after-sales assistance for items reported as damaged, defective, incorrect, or missing from an order.
Reporting a Product Issue
Please inspect the parcel and contact us within 7 calendar days after delivery if you notice a problem. Include your order number, checkout email, the affected product and a description of the issue, and relevant photos or videos where reasonably available. Packaging or shipping-label photos may also help. Keep the product and packaging while we review the request. This reporting period does not exclude claims or remedies available for a longer period under applicable law.
Review and Available Resolutions
We will review the information and explain the available resolution based on the issue, product availability, and applicable consumer rights. Depending on the circumstances, a resolution may include replacement, reshipment, return and refund, or another appropriate remedy. A partial refund will only be used where appropriate and agreed with the customer. We will not treat the defect or delivery damage being reported as customer-caused damage.
Return Instructions and Costs
If a return is required for an approved claim, we will provide the return address and shipping instructions. We will cover necessary return shipping for verified damage, defects, or incorrect supply attributable to us. Do not send goods to the registered company address unless customer support instructs you to do so. Where available, include accessories and packaging; missing packaging alone will not automatically invalidate a claim where applicable law provides a remedy.
Refund Timing
Approved refunds are issued to the original payment method. We generally process a refund within 7–12 business days after approval and receipt of any required return. If no return is required, the period begins when the refund is approved. We will email confirmation after issuing the refund. Bank and payment-provider posting times may vary, and any shorter statutory deadline takes precedence.
Order Cancellation
Contact us immediately if you need to cancel an order. Cancellation can generally only be considered before fulfillment or dispatch and must be confirmed by our team. If approved, the amount paid for the canceled order will be refunded without a cancellation fee. Dispatched orders are handled under the applicable after-sales provisions and mandatory consumer rights.
Contact and Company Details
Email: service@fektavo.com
Customer Service: +1 6086731174
Operated by: Shenyang Zhongying Building Materials Trading Co., Ltd.
Business License Entity: Shenyang Zhongying Building Materials Trading Co., Ltd.
Registered Address: Unit 1-17-2, No. 165-1 Xihe Road, Yuhong District, Shenyang, Liaoning, China
Website: https://fektavo.com
The registered address is for company identification and is not automatically a merchandise return address.