Privacy Policy

1. Introduction

This Privacy Policy explains how Fektavo, operated by Shenyang Zhongying Building Materials Trading Co., Ltd., may collect, use, disclose, and retain information when you visit https://fektavo.com, browse products, place an order, or contact support. Where applicable law requires consent for a specific processing activity, we will provide the legally required consent or choice mechanism. This policy should be read together with any privacy or Cookie choices presented on the website.

2. Information We Collect

Information you provide may include your name, email address, phone number, billing and shipping address, order details, product variants, customer-service messages, and information supplied in return or refund requests. Payment details are processed by third-party payment providers; do not send full payment-card numbers by email. We may also automatically collect technical and usage information such as IP address, browser and device information, operating system, pages viewed, access times, referral information, and interactions with the website. The exact information depends on the functions and services enabled.

3. How We Use Information

We may use information to process orders and payments; prepare shipments and send tracking updates; answer customer inquiries; handle returns, refunds, and complaints; maintain and improve the website; troubleshoot issues; detect fraud and protect security; understand site usage and performance; measure advertising or marketing activity where enabled; send marketing communications where permitted; and meet legal obligations or resolve disputes.

4. Cookies and Similar Technologies

The website may use Cookies, pixels, tags, local storage, and similar technologies to maintain sessions, remember shopping-cart contents and preferences, support checkout and security, analyze traffic and performance, and measure advertising effectiveness. Third-party tools integrated into the site may also use these technologies. You can manage or delete Cookies through browser settings, but blocking them may affect cart, checkout, or other site functions. Where required by law, non-essential Cookies or similar technologies should be activated only after the required consent or preference choice.

5. Third-Party Services and Data Sharing

We may share information reasonably necessary to provide services with payment processors, order fulfillment and shipping partners, website hosting and technology vendors, email and customer-support platforms, analytics providers, and advertising or measurement partners. These providers may process information under their own privacy notices and terms. We may also disclose information when required by law or reasonably necessary to protect customers, site security, or legal rights. We do not sell personal information for money; however, certain advertising-related data sharing may be treated as targeted advertising or data sharing under some privacy laws, and applicable opt-out rights will be respected.

6. Advertising Services and AppLovin

Depending on the services enabled on the website, we may use third-party advertising, attribution, analytics, or measurement services, including AppLovin. These services may process device or advertising identifiers, IP addresses, device information, Cookie or similar identifiers, website interactions, and usage-related data to deliver or measure advertising, provide analytics, prevent fraud, or improve advertising technology. Actual processing depends on the integration and settings in use. For more information, review AppLovin’s privacy policy: https://legal.applovin.com/privacy/

7. Data Retention and Security

We use reasonable technical, administrative, and organizational measures intended to protect information from unauthorized access, misuse, loss, alteration, or disclosure. No online transmission or electronic storage system can be guaranteed completely secure. We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain records, meet legal and accounting obligations, prevent fraud, resolve disputes, and carry out the purposes described in this policy.

8. International Transfers

Our service providers may process or store information in countries other than the country where you live. Where applicable law requires safeguards for international transfers, we will take steps required by that law. The protections and rights available to you may depend on your location.

9. Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of eligible personal information; object to or restrict certain processing; withdraw consent where processing relies on consent; request a copy of certain information; unsubscribe from marketing; manage Cookies; or opt out of certain advertising-related processing. Contact us using the details below. We may need to verify your identity and some requests may be subject to legal exceptions.

10. Children’s Privacy

The website is intended for general shopping and is not designed to knowingly collect personal information directly from children in circumstances prohibited by law. If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate action consistent with applicable law.

11. Policy Updates

We may update this Privacy Policy when our services, technologies, or legal requirements change. The updated version will be published on this page with a revised effective or update date where appropriate. Please review it periodically.

12. Privacy Contact and Company Details

For privacy-related questions or requests, contact service@fektavo.com.

Operated by: Shenyang Zhongying Building Materials Trading Co., Ltd.

Business License Entity: Shenyang Zhongying Building Materials Trading Co., Ltd.

Registered Address: Unit 1-17-2, No. 165-1 Xihe Road, Yuhong District, Shenyang, Liaoning, China

Customer Service: +1 6086731174

Website: https://fektavo.com