FAQ
What types of products do you sell?
The current catalog includes apparel such as sweatshirts, T-shirts, pajamas and shapewear; household accessories and cleaning products; lighting and phone accessories; portable appliances and tools; selected toys and pet-hair or household-cleaning accessories; and other practical lifestyle products. Product availability and options may change, so check the current product page.
How do I check product compatibility and specifications?
Review the item’s description, dimensions, materials, variant options, compatibility notes, included parts, and instructions. For electronics and tools, confirm the intended power source, supported devices, and usage requirements before ordering. If an important specification is unclear, contact us before purchase.
Which payment methods are available?
The payment methods and currency offered for your order appear at checkout. Before submitting payment, review the selected products and variants, shipping address, shipping charge, applicable taxes, and final total. Your bank or payment provider may charge separate currency-conversion or international-transaction fees.
Can I change or cancel an order?
Contact service@fektavo.com as soon as possible, preferably within 12 hours after payment, with your order number and the exact change requested. We will try to help, but changes cannot be guaranteed once fulfillment begins. Cancellation must be confirmed by our team and can generally only be considered before fulfillment or dispatch.
How much is shipping and how long does delivery take?
The standard shipping charge is USD $5.99 per order unless a promotion or checkout offer applies. Order preparation generally takes up to 3 business days after payment confirmation. Standard international transit is estimated at 10–20 business days after dispatch. Business days exclude weekends and applicable public holidays. These estimates are not guaranteed delivery dates.
How do I track my order?
Tracking information is sent by email after dispatch when available. Initial carrier scans may take 2–3 business days to appear. If tracking has not changed for more than 7 consecutive days or delivery exceeds the estimated window, email us with your order number for assistance.
What if an item is damaged, defective, incorrect, or missing?
Please inspect your parcel and contact us within 7 calendar days after delivery where possible. Include your order number, checkout email, affected product, a description of the problem, and relevant photos or videos. Keep the item and packaging while we review your request. This reporting request does not limit longer rights or remedies required by applicable law.
Do you accept change-of-mind returns?
We do not offer discretionary returns or exchanges solely because a customer changes their mind, chooses an unsuitable option, or no longer wants an item, except where applicable law provides a return or cancellation right. This does not exclude remedies for damaged, defective, incorrect, or missing items.
When are refunds processed?
Approved refunds are issued to the original payment method. We generally process the refund within 7–12 business days after approval and receipt of any required return; if no return is required, the period begins when the refund is approved. Banks and payment providers may take additional time to post the credit. Any shorter legal deadline takes precedence.
How can I contact customer service?
Email service@fektavo.com or call +1 6086731174. Include your order number and the email used at checkout for order-related questions. We aim to respond as promptly as possible during business days.