Shipping Policy

Order Processing

Please allow up to 3 business days for order preparation after payment confirmation. Preparation may include order verification, stock confirmation, picking, packing, and handoff to a carrier. Orders placed on weekends or applicable public holidays generally begin processing on the next business day. Processing time is separate from transit time.

Shipping Rates and Destinations

The standard shipping charge is USD $5.99 per order unless a promotion or different rate is shown at checkout. Delivery is available to destinations supported by the checkout and logistics providers; availability may vary by location. The final shipping charge and available methods are shown before payment.

Estimated Transit Times

Standard international transit generally takes 10–20 business days after dispatch. These timeframes are estimates, not guaranteed delivery dates. Actual transit can be affected by destination, carrier performance, customs clearance, holidays, weather, and network disruptions.

Tracking Information

After dispatch, tracking information will be emailed when available. Carrier tracking portals may take 2–3 business days to show initial scans. If tracking remains unchanged for more than 7 consecutive days or delivery exceeds the estimated window, contact service@fektavo.com and include your order number and tracking reference.

Multiple Parcels and Delivery Attempts

Orders containing multiple items may be shipped in separate parcels, in which case separate tracking references may be provided. If a delivery attempt is unsuccessful, check the carrier’s notice or tracking page and contact the local carrier to arrange redelivery or pickup where available.

Address Accuracy and Changes

Please ensure your delivery address, postal code, and contact details are accurate at checkout. Address corrections or order changes should be requested within 12 hours of payment. We will try to help, but changes cannot be guaranteed after the order enters fulfillment or is handed to the carrier.

Customs and Delivery Problems

International orders may be subject to customs inspections, import duties, local taxes, or clearance fees. Unless stated otherwise at checkout or required by law, charges not collected at checkout may be payable by the purchaser. If a parcel is delayed, appears lost, or arrives damaged, contact support with the order number and evidence available. We will review the issue and explain the next steps under store policy and applicable law.

Shipping Contact

Email: service@fektavo.com

Customer Service: +1 6086731174

Website: https://fektavo.com

Operator: Shenyang Zhongying Building Materials Trading Co., Ltd.